Troubleshooting:

If you’re having trouble with the plugin, please

1. Confirm the old Envato Toolkit plugin is not installed.
2. Confirm the latest version of WordPress is installed.
3. Confirm the latest version of the Envato Market plugin is installed.
4. Try creating a new API token has from the build.envato.com website - ensure only the following permissions have been granted
   • View and search Envato sites
   • Download your purchased items
   • List purchases you've made
5. Check with the hosting provider to ensure the API connection to api.envato.com is not blocked.
6. Check with the hosting provider that the minimum TLS version is 1.2 or above on the server.
7. If you can’t see your items - check with the item author to confirm the Theme or Plugin is compatible with the Envato Market plugin.
8. Confirm your Envato account is still active and the items are still visible from your downloads page.
9. Note - if an item has been recently updated, it may take up to 24 hours for the latest version to appear in the Envato Market plugin.

Health Check:

Support:

The Envato Market plugin is maintained - we ensure it works best on the latest version of WordPress and on a modern hosting platform, however we can’t guarantee it’ll work on all WordPress sites or hosting environments.

If you’ve tried all the troubleshooting steps and you’re still unable to get the Envato Market plugin to work on your site/hosting, at this time, our advice is to remove the Envato Market plugin and instead visit the Downloads section of ThemeForest/CodeCanyon to download the latest version of your items.

If you’re having trouble with a specific item from ThemeForest or CodeCanyon, it’s best you browse to the Theme or Plugin item page, visit the ‘support’ tab and follow the next steps.